FAQ (Frequently Asked Questions)
Find Answers to Your Questions
We’ve gathered the most common questions our customers ask to help you find the answers you need. If you can’t find your question below, don’t hesitate to contact us directly!
1. What products do you sell at Riia’s African Market?
We specialize in authentic African food products, snacks, condiments, and local Nigerian items. From spices and grains to frozen foods and pantry essentials, we bring the best of Africa to your table.
2. Do you offer online shopping and delivery?
Yes! You can shop online through our website and have your order delivered right to your door. We offer local delivery options within [delivery radius] and ship across the U.S.
3. How do I earn and redeem Jara Points?
Our rewards program, Jara Points, allows you to earn points on every purchase. For every dollar spent, you earn 1 Jara Point. Once you’ve accumulated enough points, you can redeem them in-store for discounts or special rewards. Learn more on our Jara Points Page.
4. What payment methods do you accept?
We accept cash, major credit/debit cards, and mobile payments like Apple Pay and Google Pay. EBT payment is not accepted for now. We will let you know once we begin accepting EBT cards.
5. Can I return or exchange items?
Yes, we accept returns and exchanges within 14 days of purchase with the original receipt. Please note that perishable items, such as frozen goods, cannot be returned. For more details, see our Return Policy Page.
6. How can I find out about special deals and promotions?
Sign up for our newsletter or follow us on social media to stay updated on the latest deals, new products, and exclusive promotions!
7. Do you offer wholesale options?
Yes, we provide bulk and wholesale purchasing options for businesses, restaurants, and event planners. Contact us at wholesale@riiasafricanmarket.com for more information.
8. How do I contact customer service?
You can reach us by phone at (551) 363-7119 or email us at support@riiasafricanmarket.com. We’re always happy to assist you with any questions or concerns!